Cookie Policy
Last Updated: February 6, 2026
Introduction
Signup Square ("we", "us", "our") uses cookies and similar tracking technologies on our websites, including www.signupsquare.com and app.signupsquare.com (collectively, the "Sites").
This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use. By continuing to use our Sites, you consent to the use of cookies as described in this policy. Where legally required, we will obtain your consent before placing non-essential cookies on your device.
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
Cookies can be "persistent" (remaining on your device after you close your browser) or "session" cookies (deleted when you close your browser).
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the operation of our Sites. They enable core functionality such as security, session management, and accessibility. You cannot opt out of these cookies as the Sites cannot function properly without them.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| cf_clearance | Cloudflare | Bot protection verification | 30 minutes |
| __cf_bm | Cloudflare | Bot management | 30 minutes |
| xf_csrf | Application Platform | CSRF protection | Session |
| xf___crossTab | Application Platform | Cross-tab communication | Session |
| xf_session | Application Platform | Maintains session state | Session |
| xf_consent | Application Platform | Stores consent preferences | 1 year |
| xf_tfa_trust | Application Platform | Trusted device for two-factor authentication | 30 days |
| xf_visitorCounts | Application Platform | Message and notification counts | Session |
2. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| xf_user | Application Platform | "Remember Me" login functionality | 1 year |
| xf_language_id | Application Platform | Stores language preference | 1 year |
| xf_style_id | Application Platform | Stores display style preference | 1 year |
| xf_notice_dismiss | Application Platform | Tracks dismissed notices | 1 year |
| persist:hs-beacon-* | Help Scout | Support widget state management | Persistent |
| persist:hs-beacon-message-* | Help Scout | Support message tracking | Persistent |
| HS:Beacon:Suggestions:* | Help Scout | Suggestions cache | Session |
3. Analytics Cookies
These cookies help us understand how visitors interact with our Sites by collecting and reporting information anonymously. This data helps us improve the performance and usability of our Sites.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _ga_* | Google Analytics | Maintains session persistence | 2 years |
| _gid | Google Analytics | Distinguishes users for 24-hour period | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
4. Performance and Session Replay Cookies
These cookies help us understand user experience by recording how visitors interact with our application. This data is used to identify usability issues and improve our Sites.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| fs_uid | Fullstory | Session replay identifier | 1 year |
| _fs_tabId | Fullstory | Tab identification | Session |
| _fs_storage_test | Fullstory | Storage availability test | Immediately removed |
Fullstory automatically excludes sensitive fields like passwords and payment data from session recordings.
Third-Party Cookie Providers
Below is a summary of the third-party services that may set cookies when you use our Sites, along with links to their respective privacy policies:
Google Analytics 4
We use Google Analytics 4 (GA4) to collect anonymized data about how visitors use our Sites, including page views, session duration, and traffic sources. This helps us understand usage patterns and improve our Sites. You can learn more about how Google handles your data in the Google Privacy Policy. You can also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Fullstory
We use Fullstory on our application to record and analyze user sessions, helping us identify usability issues and improve the user experience. Fullstory automatically excludes sensitive fields like passwords and payment data from recordings. You can learn more in the Fullstory Privacy Policy.
Help Scout
We use Help Scout Beacon for live chat and customer support messaging on our Sites. The Beacon uses local storage to maintain widget state, track conversations, and cache help article suggestions. You can learn more in the Help Scout Privacy Policy.
Cloudflare
We use Cloudflare Turnstile for bot protection and CAPTCHA challenges on our forms. Cloudflare cookies are strictly necessary for security and cannot be disabled. You can learn more in the Cloudflare Privacy Policy.
Google Fonts
Our site loads the Inter typeface from Google Fonts to ensure consistent typography. Google Fonts does not set cookies but may log IP addresses temporarily. You can learn more in the Google Fonts Privacy FAQ.
How to Manage Cookies
You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies).
Browser Settings
Most web browsers allow you to control cookies through their settings. You can view, delete, or block cookies and set preferences for certain websites:
Opt-Out Tools
You can also opt out of specific third-party cookies using the following tools:
- Google Analytics: Install the Google Analytics opt-out browser add-on
- Fullstory: Opt out of Fullstory
Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit. Our Sites do not currently respond to browser DNT signals. However, you can use the cookie management methods described above to control tracking on our Sites.
Similar Technologies
In addition to cookies, we may use other similar tracking technologies such as local storage, session storage, and pixels/web beacons. When we refer to "cookies" in this policy, we include these similar technologies unless otherwise specified.
Cookies and Children
We do not knowingly use cookies to collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
Your Rights
EU/EEA/UK (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the right to consent to or refuse non-essential cookies. We will only place non-essential cookies on your device with your consent. You can withdraw your consent at any time by adjusting your cookie settings. You also have the right to lodge a complaint with your local data protection authority.
California (CCPA/CPRA)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know what personal information is collected through cookies and how it is used, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information. We will not discriminate against you for exercising your privacy rights.
Other U.S. States
Various other U.S. state privacy laws may provide similar protections regarding cookies and tracking technologies. Please refer to our Privacy Policy for more information about your rights under applicable state laws.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable laws or regulations, or changes in our business practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Cookie Policy periodically. Your continued use of our Sites after any changes constitutes your acceptance of the updated Cookie Policy.
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
- Signup Square
- General inquiries: hi@signupsquare.com
- Privacy concerns: privacy@signupsquare.com